Play Ojo Help

Help Section

Contact Support

If you have any queries or need assistance while playing on Play Ojo, our dedicated support team is here to help. You can conveniently reach out to us through various channels, including:

Live Chat: Click on the Live Chat icon located on the website to connect with a support representative instantly.
Email: Send an email to our support team at, and we will get back to you as soon as possible.
Phone: Call our toll-free helpline at 1-800-PLAY-OJO (1-800-752-9646) and speak directly with a support agent.

Emergency Assistance

In case of emergencies, such as encountering technical issues that prevent you from accessing your account or making payments, please contact our 24/7 emergency Play Ojo Support line at 1-800-PLAY-OJO (1-800-752-9646). Our team will ensure a prompt resolution to your emergency situation.

Gambling Addiction Help

We understand the importance of responsible gambling and are committed to providing support to those who may be experiencing gambling addiction issues. If you or someone you know is struggling with this problem, we encourage you to seek help from the following resources:

PlayOjo Responsible Gambling Page: Visit our responsible gambling page for information, tools, and advice on Responsible Gambling practices and self-exclusion options.
Gamblers Anonymous: Reach out to a local chapter of Gamblers Anonymous for support, advice, and counseling from individuals who have overcome similar challenges.
Gambling Therapy: Contact Gambling Therapy helpline at +44 (0) 203 058 2471 or visit for free, confidential assistance.


If you encounter any difficulties while loading a game, try the following troubleshooting steps:

1. Refresh the page: Click on the refresh button or press “F5” on your keyboard to reload the webpage.
2. Clear browser cache: Clear your browser’s cache and cookies to ensure a fresh start. Instructions on how to do this can be found in your browser’s settings.
3. Update your browser: Make sure you are using the latest version of your browser. Outdated software can sometimes cause compatibility issues.
4. Check internet connection: Verify that you have a stable internet connection. Try restarting your modem or router if necessary.
5. Contact Support: If the issue persists, contact our support team (using the methods mentioned above) with a detailed description of the problem you are facing. We will provide further assistance to resolve the issue promptly.